My Health Portal
Overview
The member dashboard is the primary entry point for individuals enrolled in state Medicaid and Medicare plans. It needed to give members a personalized view of their healthcare information while making common and time-sensitive tasks easier to identify and complete.
The challenge
Healthcare portals contain large amounts of information, but not everything is equally important at every moment. Members needed a clear way to understand what required their attention without navigating multiple sections of the portal.
The initial request was broad:
“Design a dashboard that gives members a better way to manage their healthcare.”
The challenge was to define what “better” meant for members, the business, and the teams responsible for building and maintaining the portal.
Discovery
I began by facilitating stakeholder workshops and requirements-gathering sessions with product owners, business analysts, healthcare subject-matter experts, and engineers.
I reviewed business requirements, documented objectives, examined existing workflows, and worked with stakeholders to identify the information and tasks most important to members. This process revealed that the dashboard needed to do more than provide shortcuts—it needed to help members recognize priorities and understand what to do next.
These findings led us to prioritize:
Upcoming appointments
Personalized reminders and alerts
Secure messages from care teams
Medical records and benefit information
Recommended next steps
Frequently used services
Defining the Experience
I translated the discovery findings into workflows, early concepts, and low-fidelity prototypes. Rather than structuring the dashboard around backend systems or organizational departments, I organized it around member needs and time-sensitive actions.
The information hierarchy surfaced immediate priorities first while keeping supporting healthcare information accessible. Progressive disclosure helped manage the amount of content presented at once, giving members a focused overview without removing access to important details.
Early prototypes allowed the team to evaluate navigation, content hierarchy, feature priorities, and interactions before investing in detailed interface design.
Ui Design
Once the experience was defined, I developed the high-fidelity interface using established patterns and reusable design-system components.
The modular layout allowed appointments, alerts, messages, benefits, and recommended actions to remain visually distinct while functioning as part of a cohesive experience. Clear headings, consistent actions, and scannable content helped members identify relevant information and understand where each action would take them.
I also designed responsive layouts and component states to maintain a consistent experience across desktop, tablet, and mobile devices.
Accessibility and Optimization
Accessibility was considered throughout the design process rather than treated as a final review. I accounted for logical content order, keyboard navigation, visible focus states, readable type, color contrast, and clear interaction labels.
During implementation, I partnered with frontend developers to review component behavior, responsiveness, accessibility, and technical feasibility. Iterative feedback loops allowed us to refine the experience as the interface was built while maintaining consistency with the original design intent.
My Contribution and outcome
I led the dashboard experience from discovery through UI refinement. My contributions included facilitating stakeholder discussions, translating requirements into workflows, developing prototypes, defining the information hierarchy, designing responsive interfaces, documenting component behavior, and collaborating with engineers throughout implementation.
The final design created a centralized view of appointments, alerts, messages, benefits, and recommended actions. It made priority information easier to identify and common services easier to reach while establishing reusable, accessible design patterns that could scale across the broader member portal.