Discovery
The project began with stakeholder workshops and requirements gathering sessions involving product owners, business analysts, healthcare SMEs, and engineering. The initial request was straightforward:
"Design a dashboard that gives members a better way to manage their healthcare."
Rather than immediately creating screens, I worked to understand what "better" meant for both the business and the people using the portal.
I reviewed requirements, attended kickoff meetings, documented business objectives, mapped existing workflows, and collaborated with stakeholders to understand the highest-priority member needs.
My Health Portal
Overview
The member dashboard serves as the primary entry point for individuals enrolled in state Medicaid and Medicare plans. Its purpose is to provide a clear, personalized overview of important healthcare information while reducing the effort required to complete common tasks.
What We Discovered
As discovery progressed, several themes emerged.
Members needed to quickly answer simple questions every time they logged in:
When is my next appointment?
Do I have any messages from my care team?
What actions require my attention?
Where can I find my health information?
How do I contact my care manager?
At the same time, stakeholders wanted to encourage members to complete preventative care activities, reduce support calls, and increase engagement with available healthcare services.
These insights helped define the dashboard's purpose—not as a collection of widgets, but as a personalized home page that surfaces the most relevant information and guides members to their next action.
Design Approach
Using the insights gathered during discovery, I designed the dashboard around member priorities rather than system priorities.
The experience focused on:
Upcoming appointments
Personalized reminders and alerts
Quick access to medical records and benefits
Secure messages from care teams
Recommended next steps
Clear navigation to frequently used features
Information was organized using visual hierarchy, progressive disclosure, and reusable design system components to help members quickly scan the page and find what mattered most.
The layout was designed responsively so the experience remained consistent across desktop, tablet, and mobile devices.
Outcome
The final dashboard established a scalable foundation for the member portal by giving users a centralized, easy-to-understand view of their healthcare information. It simplified access to common tasks, reduced cognitive load through clear information hierarchy, and introduced reusable design patterns that supported consistency across the broader product ecosystem.
Collaboration
Throughout the project, I worked closely with product managers, healthcare SMEs, developers, and stakeholders to validate design decisions, refine workflows, and ensure technical feasibility.
Feedback sessions and iterative reviews helped shape the final experience before implementation.
